Refund & Cancellation Policy

1. Service Fee Structure

KMFSL operates on a success-based fee model for most of our financial recovery services. Our fee structure includes:

• Initial Consultation Fee: Non-refundable assessment and documentation review fee
• Processing Fee: Covers case preparation, documentation, and filing charges
• Success Fee: Percentage of recovered amount, payable only upon successful recovery

2. Refund Eligibility

2.1 Non-Refundable Fees

The following fees are non-refundable:

• Initial consultation and assessment fees
• Government filing fees and stamp duties
• Third-party charges (notary, courier, legal documentation)
• Fees for services already rendered

2.2 Refundable Scenarios

Partial or full refunds may be considered in the following cases:

• Cancellation within 48 hours of agreement signing (before case initiation)
• Service non-delivery due to KMFSL's failure to meet contractual obligations
• Duplicate payment made by error
• Service cancellation due to proven ineligibility discovered post-payment

3. Cancellation Policy

3.1 Client-Initiated Cancellation

• Within 48 hours: 80% refund of processing fees (excluding consultation fee)
• After 48 hours but before case filing: 50% refund of processing fees
• After case filing/submission: No refund available

3.2 KMFSL-Initiated Cancellation

If KMFSL cancels the service due to:

• Inability to provide the service
• Discovery of misrepresentation by client
• Regulatory or compliance issues

You will receive a full refund of all processing fees paid, excluding consultation fees and third-party charges already incurred.

4. Refund Process

1. Request Submission: Email your refund request to help@kmfsl.in with your case ID and reason for cancellation
2. Review Period: Our team will review your request within 7 business days
3. Approval Notification: You'll receive email confirmation if approved
4. Refund Timeline: Approved refunds will be processed within 15-30 business days to your original payment method

5. Important Notes

6. Contact Us

For any questions regarding refunds or cancellations: